Rotadia Technical Support Approach

Technical service is not just a service that comes into play in case of a malfunction; it is continuous support that ensures the long-lasting and reliable operation of the device.

At Rotadia, we offer all service processes, such as device installation, initial calibration, user training, periodic maintenance, on-site or remote support, spare parts supply, and fault repair, with a planned and user-friendly approach.

Our service team stays up-to-date with training from manufacturers and possesses the competence to provide solutions in any situation thanks to their field experience.

We aim to offer you not only technical solutions but also a service approach that saves you time and does not interrupt your workflow.

Customer Satisfaction Focused Work
100%
Goal-Oriented Planning
100%

Our Services

Technical Service and Equipment Maintenance

Our technical service and maintenance services for laboratory equipment are designed to ensure the long-lasting and efficient operation of your devices. Our expert technicians perform regular maintenance, diagnose and repair faults, supply spare parts when necessary, and calibrate your equipment. With periodic maintenance agreements, we ensure your equipment is always in top condition. Our goal is to help you achieve high-quality results by ensuring your laboratory operates continuously and efficiently.

Application and Method Development

Our company aims to make your analytical processes more efficient and reliable by offering specialized application and method development services for chromatography instruments. Our experienced team develops customized methods for your needs in GC, HPLC, GCMS, and LCMS instruments, optimizes the performance of your instruments, and ensures you obtain results with the highest accuracy. The methods we develop increase your laboratory efficiency while offering high resolution and reliability even in complex analyses.

Turnkey Laboratory Setup

Our turnkey laboratory setup service guarantees that your laboratory operates at its most efficient level by providing full support throughout the entire process. Our professional team manages all stages, including needs analysis, equipment procurement, assembly, installation, training, and system integration. We customize every step from the design of your laboratory to its functionality, offering high-quality and reliable solutions. Our goal is to create a user-friendly laboratory environment that is efficient in terms of time and cost.

Device User Training

Our laboratory equipment training service offers comprehensive training programs to ensure your users utilize the equipment correctly and efficiently. Every stage, from equipment installation to daily use, maintenance, and troubleshooting, is explained in detail. Our experienced instructors, using both theoretical and practical methods, enable your employees to benefit from the full potential of the equipment. Our trainings increase productivity, reduce error rates, and optimize your laboratory's workflows. We are always there for you with our post-training support services.

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